AAROGYA SETU IVRS 1921
Helpline Email ID : ncov2019@gov.in
For including the citizens with features phones and landlines under the protection of AAROGYA SETU, the Aarogya Setu IVRS service has been implemented.
This service is available Pan-India. This is a toll free service.
1) Citizens need to give a missed call to the number 1921. Call will get disconnected and citizens will receive a call back requesting for inputs regarding their health.
2) The questions asked are aligned to the Aarogya Setu App. Based on the responses given, citizens will get a SMS indicating the health status. Citizens will continue to get alerts for their health moving forward also.
3) For an effective citizen inclusion, the service needs to be popularized extensively.
4) The service is implemented in 11 regional languages same as the app and SMS is sent to the citizen in the same language in which, he has shared his information.
5) The input is made part of the Aarogya Setu database and information is processed to send alerts to the citizen on the action to be taken to ensure their safety.
Helpline Email ID : ncov2019@gov.in
States/UTs are requested to:
1. To inform the public in their States/UTs about this 1921 service with a request to inform the media in their states also
2. Also to inform the people about the official nature of this exercise and they should be aware of any other calls by pranksters or phishing/fishing attempts from any other number.
3. To host the information about this service in your State Heath Department’s home page and other departments’ homepage.
Links to download Arogya Setu App
Apple (iPhone Users): Click Here
Android Users : Click Here